Privacy Policy

Information We Collect

We take a minimalist approach to data collection:

• We only collect your email address for the purpose of user authentication and account management.
• When you submit an inquiry through our website contact form, we collect the information you voluntarily provide (name, email, country, organization, and message) solely for the purpose of responding to your request.
• We do not collect or store any personal health data during video consultations.
• We do not have access to the medical data shared between patients and healthcare providers during consultations.

How We Use Your Information

Your information is used only for the following purposes:

• To verify your identity when you log in to the Vaelara app (email address).
• To respond to inquiries submitted through our website contact form.
• To send essential service notifications.
• To communicate important updates about our platform.

We will never use your information for marketing purposes without your explicit consent.

Data Security

We implement robust security measures to protect your information:

• All video calls conducted through Vaelara are protected by end-to-end encryption to ensure the confidentiality of your communication.
• We do not have access to the content of your video calls.
• We employ industry-standard security protocols to protect against unauthorized access to your information.
• We are registered with the ICO (Information Commissioner's Office) and comply with UK data protection laws.
• We are compliant with GDPR (General Data Protection Regulation) requirements.

Sharing Your Information

We do not share your email address or any other information with third parties, except:

• As required by law.
• To protect the rights and safety of Vaelara, our users, or the public.
• With trusted service providers who assist us in operating our platform, subject to strict confidentiality agreements.

Your Rights

Under GDPR and UK data protection law, you have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your account and associated information.
• Object to processing of your information.
• Request restriction of processing.
• Data portability.
• Withdraw consent at any time.

To exercise any of these rights, please contact us at [email protected].

Data Retention

We retain your email address only for as long as your account remains active. If you request deletion of your account, we will permanently delete your email address from our systems within 30 days, except where we are required to retain it by law.

International Data Transfers

To deliver our services, we may use third-party service providers whose servers may be located outside the UK/EEA. We ensure appropriate legal and security safeguards are in place for any international data transfers, in full compliance with GDPR.

Children's Privacy

Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will be posted on this page, and if significant changes are made, we will provide a more prominent notice.

Contact Us

If you have any questions about our privacy policy or practices, please contact us:

• Email: [email protected]
• Company: Vaelara LTD
• ICO Registration: ZB980653